Don’t look at your device when I ask you this question: How many apps do you have on your smartphone? Or, if you use your tablet more often, how many apps do you have on your tablet? Remember this number or write it down.
OK, now look at your device. How many apps do you actually have installed? Is that number higher than what you wrote down previously?
For most people, it would be. In many of my keynotes, and in most of my client key stakeholder meetings, I ask this question. I’ve seen around 90-95 percent of people severely underestimate the number of apps they have on their devices. For example, I’ve had people tell me they had maybe 15 or 20 apps installed, and after they checked, they found they actually had well over 100. But they were only using around 15 of them.
Keep this in mind: just because you are not actively using apps does not mean that those apps are not actively harvesting data from you.
Most people download apps willy-nilly. The mentality is often, if it is free, then, hey…let’s get it and see what it does! Oftentimes those never-used-but-still-installed apps are silently and often continuously taking data from the device and sending it to the app vendor, which then shares the data with unlimited numbers of other third, fourth, and beyond parties. Who are those third parties and beyond? What are they doing with your app data? How can those actions have negative impacts on those associated with the data?
Throughout my career, when doing my hundreds of assessments and risks analyses, I’ve often heard the following from those reading the reports, “Have these possibilities you’ve outlined actually happened? Has such misuse of data actually happened? Why is sharing data from devices a problem?” The overwhelming opinion was, "If nothing bad has happened yet, or we haven’t heard about bad things happening, then why worry? Probably nothing bad will happen." This often-stated denial of risks, and the lack of accountability that such opinions try to establish, are factors motivating app vendors and tech companies to share as much app data as possible, monetizing it along the way, and leading to a wide range of emerging invasions of privacy that don’t fall neatly under the definitions of “privacy breaches,” even though those involved certainly feel creeped-out and victimized, often in multiple ways.
Recent reports, including an intriguing one from the Wall Street Journal, are shining light on how so many app vendors are sharing data with Facebook, one of many social media and tech giants that is involved. For example, the report noted, “Instant Heart Rate: HR Monitor, the most popular heart-rate app on Apple’s iOS, made by California-based Azumio Inc., sent a user’s heart rate to Facebook immediately after it was recorded.” Do you think the app users knew this would happen? To what other businesses was their data sent? What about all the other apps being used? How many other organizations are they sending data to, unbeknown to the app users?
The types of data from apps that are being shared, and the insights they can give into people’s lives, are alarming, and go far beyond heart rate data. Apple and Alphabet Inc. (Google’s parent company) reportedly don’t require apps to disclose to the app users all the third parties that receive their personal data. So, in the HR Monitor example, the app users were likely not told that Facebook was going to get their data immediately as the data was collected. How many other third parties, and which ones, also got their data?
There are some huge problems that app creators and tech companies are generally not addressing in any meaningful or long-term way. Here are a few of them:
- They do not clearly describe all the data they are collecting, deriving, sharing, processing and storing that that can be linked to specific individuals. In other words, they are not defining the personal data involved with the apps.
- They do not specify the types of other data being associated with personal data, a combination that can result in very sensitive data.
- They do not list the third parties with whom they are sharing that data, nor how the app users can determine how those third parties are using their data.
App creators and distributors need to do a better job at communicating the answers to these important questions to all those using their apps. But app users also need to be more proactive. They need to be more vigilant with how they download, use, and remove apps from their devices. I provided advice to app users about this in a couple of recent news stories – you can check them out at USA Today and Nerdwallet.
